Customer Service


Please consult our FAQ for answers to common questions - but if you need further help, please reach out to us.


NOTE: If you are looking for more information about the show itself (running time, hours, etc) and that information is not available on our website, we strongly encourage you to visit the event website for more details.  For example, for Stardust Drive in events, visit stardustmorden.com.  For events located at the Red River Ex grounds, visit www.redriverex.com.


BY EMAIL

Post-purchase support from our service team is available via email.  When sending us an email, please include the name of show and any order number information if you have it.

support@tobatickets.ca
We strive to respond within one business day.

By Phone (via voice mail message) - support for an existing order or account issue only 

Note: This is NOT a sales line.   It is open Monday to Friday, 10am to 4pm (closed holidays): Call 204-934-7564.  It is very important if leaving a message to include the order number, event, and last name on the order.  Note: If it is the day of your show, and you need help, you can always stop by the venue box office where they can reprint orders, handle seating concerns, etc.  Most venues generally open starting 1 hour before your show starts.   

You will receive a response sooner if you send in your request by e-mail.

 


If you have not received your tickets or confirmation e-mail:

By E-mail
If this is your first order with us, it is possible that your e-mail provider has placed our e-mail to you in a quarantine folder (or spam folder, depending on the provider). This means you are not seeing it in your main e-mail and should check that folder. To avoid this in the future, you can usually flag that e-mail as safe, or add order.details@tobatickets.ca to your safe senders list.

If you still can't find an e-mail from us in your spam/junk/quarantine/other folder, you can log in to MY ACCOUNT and have them resent (go to the order history/forward/transfer section). If that still doesn't work, please contact us for assistance at support@tobatickets.ca

If you do not get your tickets by day of show, you can always stop at the box office on your way in to a venue and have them reprinted.


By Regular Mail
We may delay sending out your tickets until closer to the date of the show - so if your show is still several months away don't worry!  However, if your show is within a few weeks, we'd like to get that solved for you as soon as possible!   Log in to your account and check your delivery address and make sure it is correct, and then reach out to us to make arrangements.

Other Important Information

Credit Card Processing and Fraud Protection
We employ stringent fraud protection technology to protect customers and our promoters from fraudulent charges.   When purchasing tickets, please ensure that your billing address and name details in your ticketing account are an exact match to the details your credit card company has for your card.   If your order is rejected, your card company may still place a hold on the amount of the order until they finish their security investigation of your cards usage , so prior to completing your order please double check all of your information.  Orders placed on our site will be labeled as "Manitoba Centennial Centre Corporation" on your statement.